I never cease to be surprised at how ugly friends feet are. Smart, attractive, well-off women (and men) of my acquaintance, have the most ghastly feet; thickened nails, black, cracked heels. And though looks matter greatly, it is so very unhealthy to have uncared for feet and toenails. I am also very impressed with the charming staff on reception, what a difference smiling faces on the front desk makes.
Also, I am very impressed with the wide medical knowledge of the chiropodists in areas I might have though not in their area of expertise.